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Trade Desk
Air Canada’s C$30 Phone-Booking Fee Starts Thursday
From 15 October, new Air Canada bookings made by phone with an agent cost C$30 plus tax per passenger, including Aeroplan rewards. The website and app stay free.
Photograph · John Taggart / Wikimedia Commons (CC BY-SA 2.0)
From Thursday, 15 October 2026, it costs more to book Air Canada by phone. New bookings made with a contact-centre agent carry a fee of C$30 plus tax per passenger, and it is non-refundable. Aeroplan reward bookings made by phone are included.
Who doesn’t pay
- Website and app bookings: no fee.
- Customers who need specialized care and support, including those with accessibility needs.
- Disrupted travel: help with an existing trip affected by a delay, cancellation or other disruption.
What it means
The fee pushes simple bookings online and keeps phone agents for complex ones. A family of four booking by phone now pays C$120 plus tax before a fare is quoted.
For advisors
- Tell clients who book direct. Older travellers and Aeroplan members who phone in are the most likely to be caught by surprise.
- Agency bookings: Air Canada‘s fee page talks about bookings made through its contact centre. If you call Air Canada for clients, check with your account manager how the fee applies.
- Disruptions are exempt, so don’t let the fee put clients off calling when a flight is cancelled.
Sources
Covers travel technology: AI, distribution and the booking platforms advisors work in every day.