Insider · South Carolina
The Hotel TV Learns Why You’re There
Hypersign's InRoom Guest themes the hotel TV around why each guest is staying, from a wedding to a conference, and sells local ads alongside.
House byline
Mira Okonkwo
Covers travel technology: AI, distribution and the booking platforms advisors work in every day.
Latest stories
Market Pulse · London
Wise Takes On Arrival Anxiety
Wise now sells custom eSIM data and lets travellers pay with local QR codes in 50-plus places, including mainland China. Its survey shows how badly travellers need both.
Trend Analysis · Fort Lauderdale
Princess Sails Into the Chatbot
Princess Cruises put live pricing and availability inside ChatGPT on 28 September and Claude on 5 October. Discovery is moving into chat; advisors still close nine in 10 US cruises.
Market Pulse · Madrid
Advisors Want AI, and Rate Parity
An Amadeus survey of 750-plus advisors finds GDS use rising, three in four selling with AI, and 94% calling hotel rate parity essential. The Americas lag on AI.
Market Pulse · Dallas–Fort Worth
American Adds a Cash-and-Miles Slider
AAdvantage members can now split fares between cash and miles, but only on American's own website, app and AA Vacations. Advisors should know where that leaves agency tickets.
Market Pulse · Dover
Europe’s Border Tech, Still Pending
Six months after the EU's Entry/Exit System went fully live, UK-side checks are still patchy and ETIAS has no date. Plan winter Europe trips around queue risk, not paperwork.
Market Pulse · New York
Hotel Sites Trip Up AI Agents
In tests, Meta's Muse failed on Hilton, Marriott and Hyatt sites while a rival agent got through. Agent hotel booking remains unreliable, and advisors can step in.
Trend Analysis · Gothenburg
Sweden Sells the Silence
Visit Sweden's Introvert Travel Agency treats privacy and personal space as a product. Its survey says 53% of travellers would pay more for that.
Market Pulse · San Juan
The DMO as Answer Engine
Discover Puerto Rico is making its own data the source AI assistants cite. Suppliers who aren't in a DMO's verified dataset may soon stop showing up in AI-led trip planning.
Market Pulse · Frankfurt Airport
When the Agent Isn’t Human
AI agents can now book a hotel room but still struggle with the full transaction. Access, judgement and accountability are where advisors keep their edge.
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